Are you a driven, dependable, and high-energy individual looking to make a real impact on your community’s health? Intention Chiropractic is seeking a full-time Care Advocate to join our growing neurologically-based practice in South Charlotte.

In this active, clinical role, you will be the heartbeat of our office flow—working directly with practice members of all ages, managing evaluations, handling scheduling and payments, and assisting with community outreach and social media.

Application Process:

How to Apply:

• Read about our approach to nervous system-based chiropractic care at https://www.chirowithintention.com/chiropractic.

• Record a short video (60 seconds or less) explaining nervous system-based care in your own words.

• Email your video to team@chirowithintention.com.

• Use the form below and submit an official resume and your contact information.

*Note: Applications submitted without a video will not be reviewed.

What we are looking for:

• Dynamic Communicators: Ability to connect with patients and handle fast-paced environments with ease.

• Problem Solvers: Quick thinkers who are process-oriented and exceptionally organized.

• Growth Mindset: No prior anatomy knowledge is required. We provide comprehensive on-the-job training!

• Flexibility: Ability to work during our Monday–Thursday office hours, with variation on Fridays/Saturdays.

Responsibilities:

• Front desk management

• Greeting practice members

• Processing payments

• Handling patient questions with professionalism

• Scheduling/Rescheduling patients

• Answering phones

• Checking voicemails and returning calls

• Delivering office tours to new patients

• General cleaning and organizational duties

• Gather gowns and laundry

• Retrieve supplements for patients

• Monitor email and calendar

• Verify Insurance

• Restock office paperwork

• Administer Chiropractic Assessment Technology

• Escort patients from exam room to adjusting rooms

• Preparing and maintaining patient files

• Generally assisting patients in any way that makes their experience enjoyable

• Office representative at marketing events on evenings and weekends

Qualifications:

The job depends upon our team providing consistent professional interaction with and guidance to the practice members. Therefore, qualifications are primarily the ability to show up to work everyday with a positive attitude, ready to serve all types of people. Outside of work ethic, attitude, and availability, a few skills are helpful to a new team member:

1. At least 2 years’ experience in customer service position (banking, retail, restaurant/food service).

2. Basic understanding of how to operate Google apps (Google Docs and Sheets) and Microsoft Excel.

3. Experience volunteering and serving an underserved or indigent population through a non-profit/church.

Perks & Benefits:

• Complimentary Chiropractic Care for you, your spouse, and legal dependents.

• Performance-based bonuses and incentives.

• Vacation Paid Time Off

• Holiday Paid Time off for six primary US Holidays

Ready to help our community heal from the inside out?

Please see the attached document called Care Advocate - Full Job Description for details regarding the position, specific responsibilities, and required qualifications.

Location:10801 Johnston Rd, Charlotte, NC 2822

Job Summary:

A Care Advocate at Intention Chiropractic is expected to learn quickly, and be trained to excel in our client-facing and back-office responsibilities.

• Client facing activities include providing service and guidance to patients at the front desk, answering the phones to help assist with scheduling or financial questions, and educating new clients on the importance of chiropractic as a part of their overall self-care.

• Back-office activities include the documentation and organization of patient files, their care recommendations, their payment records, and scheduling. Team members are all expected to open up and close down the facility each day as well, including regular surface cleaning tasks.

• All tasks are clearly listed on a number of checklists throughout the office to ensure a consistent result from any team member. No prior experience is required, and all training will take place during the first weeks of employment. Professionalism is paramount in our facility, and a heart for service will make this job extremely fulfilling.